Parts - Revell US Model Kits
Revell model kits are subject to extensive quality checks during the manufacturing process to ensure they leave our warehouse in perfect condition. Even with our best effort a part may be missing or broken.
Revell's Parts policy is in place to provide our customers with a quality building experience and was developed to assist with replacing parts that may be missing or broken.
Please be aware parts may not be available for kits that have been out of production for over 1 year. A good refence is the copyright date on the side panel of your box. If parts are no longer available for your kit, you might consider returning it to place of purchase for exchange or refund, in accordance with that store's policy.
If the kit was purchased from a reputable retailer like those found on our web site and, after removing shrink wrap, a part is missing or broken, Revell will provide a reasonable number of replacement parts at no charge.
If a kit is missing several pieces, or is severely damaged, the first course of action is to return the kit to place of purchase. If vendor does not accept return, we may request complete kit (incomplete kit returns will not be reviewed) be returned to Revell at your expense. If it is determined missing parts or kit damage is Revell's fault, kit will be replaced, at Revell's expense, with a similar kit. If it is determined the kit met all of our quality expectations, Revell will return kit to sender with no additional responsibility on Revell's side.
To receive replacement part, the following must be submitted via regular mail:
If above items are not included with correspondence, parts request may be denied.
Send Replacement Parts requests to the following address:
If a kit was purchased from a third party retailer, and either the original sales receipt and/or original UPC code are not available, Revell, at our discretion, may support the product by making parts available, but may require payment of Shipping and Handling charges (to be determined).
Acceptable forms of payment are either Cashiers Check or Money Order. Neither credit card payment nor personal checks are accepted. Do not send stamps or cash. Revell can not accept responsibility for cash sent in the mail.
NOTE: Parts ordered online may be subject to quantity limitation and cannot exceed number of parts for that kit.
If you experience problems placing your order online please try again later.
Revell reserves the right in its sole discretion to modify or refuse any part order.
Parts - Revell of Germany
Please note: This policy applies to consumers residing in the U.S. or Canada ONLY. All other customers should contact Revell of Germany directly at email@example.com
Revell of Germany kits can be identified by their product number which usually starts with a 0 and is 5 digits long.
Revell of Germany replacement parts, instruction sheets and decals can be ordered in the same manner as Revell U.S. parts.
However, please expect up to 12 weeks to receive replacement parts for Revell of Germany kits.
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