Parts - Revell US Model Kits
Revell model kits are subject to extensive quality checks during the manufacturing process to ensure they leave our warehouse in perfect condition. Even with our best effort a part may be missing or broken.
Revell's Parts policy is in place to provide our customers with a quality building experience and was developed to assist with replacing parts that may be missing or broken.
Please be aware parts may not be available for kits that have been out of production for over 1 year. A good refence is the copyright date on the side panel of your box. If parts are no longer available for your kit, you might consider returning it to place of purchase for exchange or refund, in accordance with that store's policy. If you place an order using our Online Parts Request and the part(s) are unavailable, you will be notified by return email.
If the kit was purchased from a reputable retailer like those found on our web site and, after removing shrink wrap, a part is missing or broken, Revell will provide a reasonable number of replacement parts at no charge. The Revell Parts Dept. will determine if any part(s) order has exceeded a reasonable amount. However, we make every effort to assist our customers.
Revell reserves the right to modify or refuse any part(s) order.
Ordering Replacement Parts:
Part(s) can be ordered using Revell's or by sending your order in by mail. However, the fastest and safest way to order part(s) is by using the online request form. The normal lead time for an online order is 14 days. Mail in orders can take up to 36 to 48 days to process.
To receive replacement part(s) via regular mail, please submit the following:
If above items are not included with correspondence, parts request may be denied.
Send Replacement Parts requests to the following address:
If a kit is missing an extensive number of pieces, or is severely damaged, the first course of action is to return the kit to the place of purchase. If the vendor does not accept returns, we may request that the complete kit be returned to Revell for review, at your expense. (Note that incomplete kit returns will not be reviewed). If it is determined that missing parts or kit damage is Revell's fault, the kit will be replaced, at Revell's expense, with a similar kit. If it is determined that the kit met all of our quality expectations, Revell will return the original kit to the sender, with no additional responsibility on Revell's side.
If a kit was purchased from a third party retailer, and either the original sales receipt and/or original UPC code are not available, Revell will use its own discretion to determine if it may still support the product by making parts available.
Parts - Revell of Germany
Please note: This policy applies to consumers residing in the U.S. or Canada ONLY. All other customers should contact Revell of Germany directly at firstname.lastname@example.org
Revell of Germany kits can be identified by their product number which usually starts with a 0 and is 5 digits long.
Revell of Germany replacement parts, instruction sheets and decals can be ordered in the same manner as Revell U.S. parts.
However, please expect up to 12 weeks to receive replacement parts for Revell of Germany kits. These orders are actually filled and packaged in Germany and then shipped to the Revell USA office for processing
© 1996-2014 Revell Inc. A subsidiary of Hobbico, Inc.