On occasion we need to make an announcement about our products. As a consumer, this should be the first place you visit before contacting our Consumer Service department. We will post important service updates on a regular basis on this site.
Revell Kit 85-4435 Chip Foose Custom Cadillac
Please note that on our new Chip Foose Custom Cadillac, 85-4435, some customers have been experiencing a broken windshield frame. If your model has a broken windshield frame you can get a new body at no cost to you.
We request for the best service you complete the Replacement Parts Order Form in the Parts & Service section. Or you can also place your order in 2 other ways; 1. Email your order to firstname.lastname@example.org or 2. Mail in an order to the following address: Revell, Inc. Attn: Consumer Service, 1850 West Howard St., Unit A, Elk Grove Village, IL 60007
For this issue we will waive the UPC Proof of Purchase requirement. However if more than one body is requested, we will need to get the UPC panel(s) from the additional bodies as Proof of Purchase. For future production runs we have added a new windshield support to prevent this problem from occurring. We appreciate your understanding.
Posted: September 18, 2017
Revell Kit 85-5869 F-102 Delta Dagger
Due to an error in packaging, the first shipment of these kits contains an incorrect version of the wing. It is part number 3 and represents a Case XX wing and not a Case X. We are working with the factory to have correct Case X wings molded and shipped to us. We will then have them available to replace this wing in your kits. We request for the best service you use our Replacement Parts Order Form in the Parts & Service section. You will not incur any expense and you can keep the incorrect wing that came with the kit.
For this special case you can also place your order in 2 other ways; 1. Email your order to email@example.com or 2. Mail in your order to the following address: Revell, Inc. Attn: Consumer Service, 1850 West Howard St., Unit A Elk Grove Village, IL 60007
We apologize for this error and we appreciate your understanding. We are working to get these replacement wings as quickly as possible. When they arrive we will post that date on this announcement.
Posted: May 25, 2017
Revell Kit 85-4441 '57 Chevy Black Widow
Due to an error in packaging, the first shipment of these kits contained an incorrect molding of the body. We are working with the factory to have correct bodies molded and shipped to us. We will then have them available to replace the bodies in your kits. You will be able to order replacement bodies by using our Replacement Parts Service order form. You will not incur any expense and you can keep the incorrect body that came with the kit.
You can place your order in 3 ways; 1. Use the online parts request form in the Parts & Service section on www.revell.com, 2. Call in the order at 800-833-3570 3. Mail in your order to the following address: Revell, Inc. Attn: Consumer Service, 1850 West Howard St., Unit A Elk Grove Village, IL 60007
We apologize for this error and we appreciate your understanding. We will work to get these replacement bodies as quickly as possible.
Posted: February 8, 2017
Please note: We now have the replacement bodies in stock and we can send you the correct body right away. Thank you for your patience.
Posted May 23, 2017
Revell kit 85-2510 Kenworth W-900 Wrecker
Please be aware that 1 tree in the bagged parts is missing from this kit. A picture of the missing tree is shown. This tree contains parts for the boom and other structures in the kit. The part numbers range from 172 to 274 and It is a total of 48 parts. Revell is in the process of having the correct tree of parts molded. However these parts will not be available until the middle of Jan. 2016.
As soon as the replacement trees arrive we will send them out to everyone who has requested them. You can contact Revell in 3 ways: first through revell.com and use our Online Parts Request form, second by mail, or you can call us at 800-833-3570. If you are calling us, please be sure to state you are calling about this kit. We are making an exception for this kit and we will allow phone-in orders. When ordering on-line please put "missing tree" on the "Part Description" line. You do not need to list all the individual parts. For the part number please use 8525100900. We appreciate your cooperation and we apologize for the inconvenience.
Update: The replacement parts mentioned in this alert are now available. We have started sending out parts to everyone including distributors, stores and consumers. If you have already sent us your request, please be patient we are processing the orders as fast as we can. If not, please let us know using one of the 3 ways mentioned in this alert. Again we apologize for the inconvenience this has caused.
Posted: January 11, 2016
Revell kit 85-4322 '29 Model A Roadster
Please note, there are some part numbers on the instruction sheet which are incorrect. Please see the attached. On page 8, step 5, the floor that should be used is part number 62. The same floor, #62, is used on both the High Boy and the Channeled versions. The other floor packed in the kit (part #13) is not used with the Roadster. In addition the part numbers for the headers, #93 and #94, are reversed. Please make a note of these.
Posted: September 11, 2015
Revell kit #85-0398 USS Constitution
In the latest issue of the Revell USS Constitution kit in 1/96 scale there are all new instructions for both the building of the ship and the rigging. This is the first time these instructions have been revised and improved since the original issue of the kit. These new instructions are now available on the Instruction Plans section of the Revell website. Building this kit you may find these new instructions easier to work with than what you have. Please take a look and see if they are helpful.
Posted: October 9, 2014
Revell kit #85-7822 M42 Twin Forty, Renwal Models
Please be aware that 1 of the bagged parts in this kit is incorrect. The balance of the parts is correct. Revell is in the process of having the correct bag of parts molded to replace these incorrect parts. However these parts will not be available until on or about Oct. 31, 2014. As soon as they arrive we will send the parts out to anyone who has requested the replacement bag. OR you may return the entire kit to the place of purchase. If you have experienced this issue, you can contact us 3 ways: through revell.com - use our Online Parts Request form, by mail, or call us at 800-833-3570; please state you are calling about this kit. We are making an exception for this kit and allowing phone-in orders. When ordering on-line please put "Incorrect bag" on the "Part Description" line. You do not need to list the individual parts. For the part number please use 8578220900. We appreciate your cooperation and we apologize for the inconvenience.
Update: Due to transportation congestion the arrival of the new replacement parts has been delayed. The parts are now due to arrive the week of Jan. 12, 2015. We will begin shipping parts as soon as they are unloaded. All orders should be shipping no later than Jan. 19, 2015. We apologize for this additional delay and we appreciate your continued cooperation.
Update: We have now received the replacement parts for this kit. We have shipped the orders that we had received in our Replacement Parts Dept. We have reworked any kits that came in from customers and returned them. We have reworked all of our existing inventory. If you still have the wrong parts and need replacements, please contact us and we will send you the replacement right away. Thank you very much for your cooperation in the matter. We apologize for the inconvenience it has caused.
Posted: September 30, 2014; Updated: February 9, 2015
Revell kit #85-1508 Peterbilt 359 Wrecker.
Please note that this kit comes with 6 pieces of part number 90. The instruction sheet on page 15 indicates all 6 of these parts are chrome plated. However, only 2 of the number 90 parts are chrome plated. The other 4 number 90 parts are in white plastic and not plated. All of the number 90 parts are identical in shape. You will need to use the 4 unplated number 90 parts to finish the model.
Posted: February 6, 2014
Revell kit #85-8883 Visible V-8 Engine.
If you have this version of our Visible V-8 Engine kit there is a mistake on page 6 of the instructions. On parts #150 and 151 we have identified these as "Clear" parts. They are NOT clear parts. These parts are charcoal gray and they are on one of the charcoal gray trees. You will find them there.
Please be sure to check the charcoal gray tree for these parts.
Posted: January 24, 2014
GLOW IN THE DARK PAINT
Due to difficulty of application, Revell Germany NIGHT COLOR Glow in the Dark acrylic paint is not suitable for children under 8 years of age. It is recommended for use by experienced builders.
Night Color paint is purposely formulated with a very thick consistency. Prior to use, dilute with a very small amount of water and gently stir.
Night Color paint can be applied with a regular brush and quickly dries to a permanent finish. Apply generously to model and let dry. If desired, a second coat may be applied.
Blotchy appearance is normal, and necessary, in order to achieve Glow in the Dark effect. To ensure permanence, allow to dry at least 3 days.
Use ordinary soap and water to clean brushes and any spills that may occur.
Night Color Glow in the Dark acrylic paint casts a greenish glow which is easily recharged with light.
Posted: May 25, 2010
Kit #85-4215 '68 Mustang GT 2 'n 1 Transparent red taillight
Taillight panel part #60 is painted transparent red, not molded transparent red. During the painting process, there is a small area that does not receive paint and shows clear. This is not a manufacturing defect. Clear area in the center of the part has no effect on kit appearance as it is not visible after taillight panel is inserted in part #120 Rear Panel.
Posted: April 8, 2010
Revell kit #85-5209 P-40B Tiger Shark Decals
These details are not shown on decal placement instructions: Two small yellow #4 decals are to be placed just behind the propeller on either side of the fuselage. Three small yellow stencil decals are to be applied on each of the propeller blades.
Posted: April 8, 2010
It has come to our attention that the newly released Revell Kit 85-7539, 1926 Mack Tank Truck Bulldog has a misprint on the instruction sheet. Page 4 under the Front Suspension Assembly shows 4 small tires for the front suspension. The correct qty for the ...
Posted: February 5, 2010
It has come to our attention that the newly released Monogram® Slot Car Kits # 85-4896 Ferrari 275P & 85-4897 Ferrari 250 GTO / LM as wired from the factory will run in reverse. Please follow the ...
Posted: April 6, 2009
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